01. Our Commitment to Accessibility
1.1 Our Philosophy
At HSO Terminals, we are committed to ensuring digital inclusion for all people, regardless of their abilities or the technology they use to access the web. We believe that accessibility is not just a compliance requirement—it is a fundamental aspect of providing an exceptional user experience and reflects our core values of innovation, responsibility, and respect for universal human rights.
1.2 Scope of Commitment
This Accessibility Policy applies to all digital properties owned or operated by HSO Terminals, including:
Our public-facing website (www.hsoterminals.com)
The TOS Platform (Terminal Operating System portal for clients)
The PTD Partner Portal (Procurement Trade Desk interface for counterparties)
All documentation, forms, and digital resources we provide
02. Accessibility Standards
2.1 Our Goal
Our goal is to create a digital experience that is usable by individuals of all abilities and disabilities. We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the internationally recognized standard for web accessibility.
2.2 Applicable Regulations
In our commitment to accessibility, we also take into account:
Americans with Disabilities Act (ADA) – Title III (Public Accommodations)
Section 508 of the Rehabilitation Act (for users interacting with U.S. federal agencies)
European Accessibility Act (EAA) (for our operations and users within the EU)
Accessibility for Ontarians with Disabilities Act (AODA) (for our Canadian partners and users)
03. Our Accessibility Initiatives
We have implemented and continuously improve the following initiatives to ensure our digital properties are accessible to everyone:
3.1 Perceivable Information and Interface
Initiative | Description | Relevance to HSO Terminals |
Text Alternatives | We provide meaningful alt text for all images, icons, and graphical elements so screen reader users can understand the content. | Applies to website imagery, product screenshots, and platform icons. |
Adaptable Content | Our content is structured with proper headings (H1, H2, H3) to facilitate navigation by assistive technologies. | Ensures all landing pages (TOS, PTD, Solutions) are logically structured. |
Distinguishable Design | We maintain sufficient color contrast between text and background. Information is not conveyed by color alone. | Critical for data visualization dashboards within the TOS Platform. |
Captions and Transcripts | We provide captions for videos and transcripts for audio content, including webinar recordings and product demos. | Essential for marketing materials explaining complex terminal operations. |
3.2 Operable User Interface and Navigation
Initiative | Description | Relevance to HSO Terminals |
Keyboard Accessibility | All functionality is available via keyboard for users who cannot use a mouse. | Critical for navigating the TOS Platform and PTD portal without a mouse. |
Enough Time | Users have sufficient time to read and complete forms. We provide options to extend time limits where necessary. | Important for completing KYC forms, partner applications, and data entry. |
Seizure Prevention | We avoid content that flashes more than three times per second to prevent seizures. | Ensures animations and transitions are safe for all users. |
Navigable Content | We provide clear headings, labels, and multiple ways to find content (search, sitemap, breadcrumbs). | Enhances usability across the entire HSO Terminals ecosystem. |
3.3 Understandable Information and User Interface
Initiative | Description | Relevance to HSO Terminals |
Readable Text | We use clear, simple language and define any technical jargon or abbreviations (e.g., API, NFPA, MARPOL, BOL). | Ensures complex industry terminology is accessible to all users. |
Predictable Behavior | Pages operate in predictable ways. Navigation menus and links behave consistently throughout the site. | Provides a consistent experience across the website and portals. |
Input Assistance | We provide clear error messages and suggestions for correcting form input errors. | Essential for partner registration forms and platform data entry. |
3.4 Robust and Compatible
Initiative | Description | Relevance to HSO Terminals |
Assistive Technology Compatibility | Our code is clean and valid, ensuring compatibility with screen readers (JAWS, NVDA, VoiceOver) and other assistive technologies. | Ensures the TOS Platform can be used effectively by all operators. |
Ongoing Testing | We regularly test our website and platforms with accessibility tools and, where possible, with users who have disabilities. | We use tools like WAVE, Axe, and Lighthouse to audit our sites. |
Responsive Design | Our website and platforms are fully responsive and accessible across all devices—desktop, tablet, and mobile. | Critical for terminal operators using tablets or mobile devices in the field. |
04. Technical Implementation and Known Limitations
4.1 Built on Odoo
Our website is built on the Odoo ERP platform. We work closely with Odoo to ensure that the core framework and modules we use adhere to accessibility best practices. We are committed to keeping our Odoo version updated to benefit from ongoing accessibility improvements.
4.2 Third-Party Integrations
While we strive to ensure accessibility across our entire digital presence, some third-party integrations (such as certain embedded maps, payment gateways like Stripe, or social media feeds) may have limitations. We:
Evaluate third-party tools for accessibility before integration.
Provide alternative means of access when limitations exist.
Encourage our partners and vendors to prioritize accessibility.
4.3 Known Limitations
We are aware of the following areas and are actively working to improve them:
Legacy Documents: Some older PDF documents (e.g., historical case studies) may not be fully accessible. We are progressively converting these to accessible HTML or providing alternative text.
Complex Data Visualizations: While our dashboards are designed with accessibility in mind, extremely complex data sets may be challenging to convey non-visually. We offer downloadable raw data upon request.
05. Feedback and Continuous Improvement
5.1 We Value Your Input
We welcome your feedback on the accessibility of our website and platforms. Your input helps us identify issues and prioritize improvements. If you encounter any accessibility barriers or have suggestions for improvement, please let us know.
5.2 How to Provide Feedback
You can contact us through the following channels:
Method | Contact Information | Best For |
Email (Accessibility Team) | General feedback and accessibility inquiries |
|
Email (Legal/Formal) | Formal complaints or requests for accommodation |
|
Phone | +1 (662) 563-9786 (Please state "Accessibility Feedback" to the operator) | Urgent accessibility issues |
HSO Terminals – Accessibility Team, 204 Hays St, Batesville, Mississippi, 38606, USA | Written correspondence |
5.3 Response Commitment
We are committed to:
Acknowledging your feedback within 3 business days.
Investigating the issue thoroughly.
Providing a substantive response within 10 business days with an explanation of actions taken or a timeline for resolution.
Escalating complex issues to our technical team and third-party vendors as needed.
06. Assistance for Users with Disabilities
6.1 Alternative Formats
If you require any information on our website or in our platforms in an alternative format (such as large print, braille, or accessible PDF), please contact us. We will work with you to provide the information in a format that meets your needs.
6.2 Technical Support
If you are a TOS Platform user or PTD partner and experience accessibility challenges while using our systems, please contact our dedicated support team:
Email: support@hsoterminals.com (please include "Accessibility Support" in the subject line)
07. Training and Awareness
We are committed to fostering a culture of accessibility within our organization. We provide regular training to:
Content creators on writing accessible content and using proper headings and alt text.
Developers on coding accessible interfaces and testing with assistive technologies.
Sales and support teams on understanding accessibility features and assisting users with disabilities.
08. Accessibility Statement Updates
We are committed to continuously improving the accessibility of our digital properties. This policy will be reviewed and updated at least annually, or more frequently if significant changes occur in our platforms or in accessibility standards.
Last Updated: 02/16/2026
09. Formal Commitment
This Accessibility Policy is approved by the leadership of HSO Terminals and reflects our genuine commitment to ensuring that our digital presence is welcoming and usable for everyone.